I got an invoice today from the email address no - reply dropbox. There is no way to contact a real-life person to handle any of this and no way tp even email anyone unless you pay for an account. Dropbox says that I should have a backup phone (Have never been able to afford more than one phone at a time for myself) or that I should have some sort of backup code or something that I was NEVER given back then.
The person with my old phone number refuses to send me the code that is being sent to them because they think I am a scammer. This is important because I had enabled two-step authentication to ensure the safety of my account. I signed up for Dropbox around 2009-2012 and have not been able to get into that account for five years because I got a new phone number. I am at a loss as to why they are saying I cancelled my account and as to why they would close my **** account, downgrade me to Basic yet still take my money every month. Dropbox needs to have customer service for those of us that are paying. I have spent days, multiple days trying to get access to my account by every way you can imagine and have not been able to do so. I must have access to my files asap, it's getting serious. I have tried emailing their customer support, but it tells me I can't do this since I am supposedly a free customer and not a paid customer. The problem is the Bot wants a *********************** which Apple does not offer, their transaction ID's are only 9 or 10 digits long which doesn't work. They will only let me go to their community group postings or to work with the Bot. It's becoming a major problem because I am supposedly a free customer I can't talk to anyone at **********************. This is an issue because I am paying for a service I am not receiving. Dropbox has not allowed me access to any of my files until I upgrade. The problem is, I have been paying, every month Apple Pay takes $12.98 dollars from my account on the 17th or 18th of every month, the most recent payment being on March 18th. The last time dropbox is showing a payment is on Dec 17th, 2022, somewhere on their site it said I cancelled their services so they downgraded me to the free version of the app. I have had a monthly subscription to Dropbox for their **** services for years, at least 5 probably closer to 10 years.
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